Customer policy
Shipping and returns made clear.
Replace this demo policy with your business terms, carrier services, costs, regions, and legal requirements before launch.
Order processing
In-stock orders are usually processed within 1–2 business days. Customers receive order confirmation and shipment notifications by email.
Shipping rates and delivery estimates
Configure shipping zones and methods in WooCommerce → Settings → Shipping. Rates and estimated delivery windows should be displayed before the customer places an order.
Returns
Eligible unused products may be returned within 30 days of delivery. Customers should contact support before returning an item. Refund timing depends on inspection and the payment provider.
Damaged or incorrect orders
Ask customers to contact support promptly with the order number and clear photographs so the issue can be resolved efficiently.